Order Processing

All orders require 1–3 business days for processing before dispatch.

Please note that pre-order items require a longer processing time and will be shipped according to the estimated schedule indicated on each product page.

Shipping Fees

We currently ship worldwide. Shipping fees are grouped as follows:

$15 Regions

Japan, South Korea, Thailand, Malaysia, Singapore, Taiwan Region, Hong Kong SAR, Macau SAR

$20 Regions

United States, Canada, United Kingdom, Europe (France, Germany, Italy, Spain, Netherlands, etc.), Australia, New Zealand, Rest of the World

Estimated Delivery Time

Asia / Oceania: 5–12 business days
US / Canada / EU / UK: 7–15 business days
Middle East / Rest of World: 10–20 business days

Delivery times may vary due to customs inspection, peak season, or local courier delays.

Duties & Taxes

We offer tax-inclusive (DDP) routes only in the following regions:
Korea（personal customs code required）
United States（displayed at checkout）
For all other countries, duties and taxes may not be included and could be charged by local customs depending on your region’s regulations.

Tracking Information

Tracking will be available once the parcel reaches the international logistics hub.

Please allow 24–48 hours for tracking updates to appear.

Address & Delivery Issues

Please ensure your shipping information is accurate.

Orders returned due to incomplete or incorrect addresses may require additional reshipping fees.

Contact Us

If you need assistance with your shipment, please contact:
jajaofficial@jajainthemoment.com